CSR

Overview:
We are looking for dedicated and customer-focused Customer Service Representatives to provide phone-based support and assistance to clients. In this role, you will respond to inquiries, resolve concerns, and ensure customer satisfaction while adhering to established procedures. This is a great opportunity for individuals with strong communication skills and a passion for delivering excellent service.

Key Responsibilities:

• Respond to customer inquiries regarding products, services, and account-specific programs.
• Resolve issues, de-escalate dissatisfied clients, and escalate calls when necessary.
• Track and document call-related details for auditing and reporting purposes.
• Provide feedback on call issues related to downtime, system errors, or training needs.
• Maintain and update customer information in company systems.
• Assist with credit card authorizations and processing as needed.
• Support service upgrades and identify opportunities to enhance the customer experience.
• Perform additional client-specific duties as required.

Qualifications:

• High school diploma or GED required; Associates degree preferred.
• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills with excellent listening abilities.
• Familiarity with Microsoft Windows, Word, and Excel.
• Ability to remain professional, empathetic, and composed when handling challenging calls.
• Strong interpersonal skills, patience, and a customer-first mindset.
• Bilingual proficiency may be required depending on client needs.

Work Environment:

• Call-center setting with regular use of phones and computer systems.
• Climate-controlled environment.
• Sedentary role with constant sitting during shifts.

Why Join Us?
Be part of a dynamic team where youll gain valuable customer service experience in a supportive environment. We offer opportunities to grow your skills, work with diverse clients, and contribute to delivering exceptional customer care.