Sr. Specialist (Payment Services)

Summary:

• Accurate and timely(daily) verification, processing and balancing of daily monetary processes

• Support the implementation of key client/business initiatives that affect Payment Services processes.

• Maintain a thorough understanding of all business processes, transaction flows, key systems and sources which impact Payment Services.

• Support Payment Services Leader with initiatives and goals, targeting process and productivity improvements.

Qualifications:

• Bachelors degree in any discipline

• Minimum 3 years of working experience on FDR, Workstation & IMS

• Experience on Vision plus application will be added advantage.

• Should have hands on experience in MS Office (Excel, Power Point, Word etc.)

• Excellent communication skills both oral and written.

• Ability to manage multiple & varied priorities

Desired Competencies:

• Knowledge of Financial systems (Oracle GL, OFDW)

• Working experience on Payment Returns/Research Suspense Payments & Bank Advice

• Previous experience working with Genpact/Outside Vendor

• Prior experience with FDR & Vision Plus receivable systems

• Prior experience in Payment Services within Synchrony Financial

• Experience with TRECS account reconciliation system

• Ability to execute in a fluctuating environment

• Excellent analytical and problem-solving skills

• Personal Computer proficiency (software: MS Office preferred)

• Excellent organizational and follow up skills

• Demonstrated interpersonal and relationship building skills

• Demonstrated commitment to quality and customer service

• Excellent communication skills both oral & written

• Ability to lead small projects to completion

• Attention to detail

Duties and Responsibilities:

• Process monetary transactions in servicing systems or proprietary banking systems accurately and within stated CTQs

• Direct involvement with trailing activity as it relates to De-conversions/Conversions

• Support the reconciliation process as required

• Responsible for participating in process improvement projects related to the Payment Services department and other general accounting functions

• Maintain accounting clearing and charge-off standards of uncleared items. Complete Journal Entries as assigned

• Document process flows, procedures, and job aids.

• Communicate to managers & fellow associates any exceptions that are unusual in nature, items not cleared timely per clearing and charge-off standards, mis-posted items, etc.

• Perform other duties and/or special projects as assigned

• Prepare dashboard on a weekly basis and helping manager in preparing PPT for other process related meetings or gatherings.

• Do Payment Research using various tools and provide possible solutions to fix the issues rather than just depending on functional manager for solutions

• Understand the impact of the decision made on Payment Research.

• Perform other duties and/or special projects as assigned