Job Openings
Customer Service Representative
About the job Customer Service Representative
- Empathetically communicate with customers who may be frustrated, upset, and/or irate about their reason for calling.
- Verify customers identity, thoroughly and keep private identifying information confidential with caller until verification is complete.
- Provide customer support solutions to client's customers through inbound communication channels.
- Accurately document all transactions in the relevant software systems.
- Maintain a high level of program and product knowledge to provide the best value-based solutions to the customer.
- Navigate through numerous knowledge articles and systems to locate the process for each scenario.
- Multitask communicate with customer while navigating through multiple systems at once.
- Other tasks that may be assigned
Qualifications:
- Vocational, College Undergrad and Graduates are all welcome
- At least 1yr of International-Voice Call Center Experience is required
- Willing to work onsite (Eastwood City Cyberpark, QC) and night shift
Salary is 26k-30k depending on the experience.
We have 60 positions available so invite your friends!