CSR III (Dumaguete)

The CSR III will receive calls from and will communicate directly with Medical Professionals who have issues/concerns with the medical equipment of their hospital/clinic. The CSR III is responsible in creating a ticket or service request in a timely manner especially for urgent/emergency cases. He/she will also be responsible in coordinating with technicians in scheduling the repair of the equipment.

Qualifications:

• 2 years or more of BPO experience
• Completed HS (old curriculum), SHS, 2-year vocational/associate course, or at least 2 years in college
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
• A solution-oriented mindset to ensure happy customers
• You lead by example and work with your team to contribute to the overall success of your client program
• Computer savvy
• Willing to report onsite (DBPI IT Plaza, Dumaguete)
• Open to any schedule including GY shift

Salary: 21k-24k package

Other perks and benefits:

• 5k worth of E-GC for the training attendance
• Incentives for up-skilling
• Opportunity for regularization