Account Resolution Representative

Account Resolution Representative is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on complex outstanding account balances.

In this role, you will:

• Support Account Resolution functional area as an experienced Account Resolution Specialist by utilizing advanced knowledge of company products, services, policies, procedures, account resolution systems, and apply this knowledge when communicating with delinquent customers
• Seek ways to improve quality of customer experience while working on collecting and negotiating terms of repayment on specialized outstanding account balances
• Perform moderately complex customer support tasks when evaluating customers situation to provide relevant solutions
• Refer more complex issues to a more experienced Account Resolution Specialist
• Receive direction from supervisors, and escalate non-routine questions to more experienced Account Resolution individuals
• Interact with immediate team and Account Resolution functional area on wider range of information, as well as internal and external customers

Required Qualifications:

• 2+ years experience in Account Resolution, Customer Contact, Customer Service and Sales environment
• Collections experience is preferred but not a requirement. Customer Service candidates are welcome to apply
• Completed 2nd year College Level (no back subjects)
• 2+ years experience in BPO, Contact Center or Financial Services environment
• Experience in Collections preferred
• Flexible with work hours, schedule, and arrangement including night shift
• Willing to work onsite in Mc Kinley Hill, Taguig City (free shuttle services and parking space)

Perks and Benefits:

• Regularization on Day 1
• HMO coverage on Day 1 (extended to dependents)
• Shuttle service to and from key point areas
• Annual Performance Appraisal (Merit-based compensation or Pay-for-performance)
• Retirement Plan
• Free Life insurance coverage
• 15%-night differential pay (depending on the work shift)
• Tuition Fee Reimbursement Program (for eligible courses)
• Free parking space and provision for bike racks (first come, first serve basis)