Spanish Bilingual CSR

• Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
• Regularly receive direction from management, escalate questions and refer more difficult issues to staff
• Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
• Interact with experienced representatives on difficult issues
• Be responsible for coaching new hires and less experienced staff
• Respond to inquiries and issues from customers

Required Qualifications:

• At least two years experience handling Spanish bilingual account as customer service in a BPO/Contact Center environment
• Must have finished 2nd year in college with no back subjects
• Experience in handling financial accounts preferred but not required
• Candidates must be amenable to support 24x7 operations

*Candidates must also be amenable to work in McKinley Hill, Taguig City