Customer Solutions Representative

Job Description:

Responsibilities:

• Receive and respond to inquiries from both internal and external customers
• Research to determine appropriate resolution steps as per SOP/ policies/parameters using the company's systems
• Maintain customer records in accordance with policies and procedures.
• Maintains an effective follow-up process to ensure the completion of commitments to customers
• Provide Customer with product and service information
• Recognize, document and alert the supervisor of trends in customer calls.
• Recommend process improvements.

Qualifications/Requirements:

• Amenable to work in a hybrid training arrangement, and pre-dominant work-from-home set-up after completion of bridge period.
• Excellent English Verbal and written Communication Skills
• Must be able to finish at least 2 years in college
• Candidates must be willing to work on Night Shift/Shifting Schedules.
• Should have good, wired internet connection of at least 30MBPS.

Desired Characteristics:

• Prior experience in back office operations
• Should be Customer Centric
• Excellent Typing skills
• Excellent English Reading Comprehension Skills
• Working knowledge of Computers
• Professional etiquettes and ability to work with a Team
• Should be flexible in shift/off changes as per business requirement