Fraud Representative

Job Description:

Summary:

• Resolve inbound calls from customers to verify transactions on respective accounts that have been flagged as suspicious.

Essential Responsibilities:

• Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss
• Handle calls from retail partners/customers concerning referred credit applications
• Strictly adhere to all compliance, regulatory and internal business procedures
• Provide exceptional level of customer interaction
• Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics
• Make outbound calls/verify transactions on accounts which have been identified as suspicious
• Participate on various teams as necessary.

Qualifications/Requirements:

• Amenable to work in a hybrid training arrangement, and pre-dominant work-from-home set-up after completion of bridge period.
• Must be able to complete at least 2 years in College (No back subjects or consolidation of years)
• Must have at least 6 months BPO Experience
• Must have at least 30 mbps wired internet connection.
• Has good English communication skills

Desired Characteristics:

• Excellent written and verbal English communication skills
• Ability to make decisions quickly with information presented from cardholder account history
• Strong interpersonal skills and customer service orientation
• Demonstrated ability to work independently with minimal supervision
• Strong teamwork and conflict resolution skills
• Track record of time management and organization
• Experience using Microsoft Word and Excel