Account Manager (Inside Sales)

As an Accounts Manager with a focus on customer problem-solving, you will take a customer-centric approach to account management, ensuring that clients' needs and issues are addressed effectively. You will be responsible for not only maintaining financial aspects but also fostering strong, long-lasting client relationships by understanding and resolving their challenges.

Qualifications:

• At least 2nd year college undergrad
• 2-3 years of lead generation or inside sales experience with proven successful sales background
• Account Management experience (Focused on Customer problem)
• Great listener, quick thinker, and the ability to work independently and as a team
• Strong oral and written communication skills
• Experience in a corporate sales environment preferred (B2B)

Key Responsibilities:

1. Develop and maintain strong relationships with assigned clients, acting as the primary point of contact.
2. Gain a deep understanding of clients' businesses and the specific challenges they face, with a focus on problem-solving.
3. Regularly communicate with clients to identify their needs, concerns, and opportunities for improvement.
4. Collaborate with internal teams to tailor solutions and services to meet clients' unique requirements.
5. Provide proactive support to anticipate and resolve client issues, ensuring their satisfaction and success.
6. Assist in contract renewals, upselling, and cross-selling additional products or services to clients as appropriate.
7. Develop and implement account plans, strategies, and action items to achieve mutual goals.
8. Monitor and report on account performance, including key metrics and customer satisfaction.
9. Handle escalations and ensure timely resolution of any issues, demonstrating responsiveness and reliability.
10. Keep clients informed of industry trends, product updates, and best practices that can benefit their businesses.
11. Maintain accurate client records and account documentation.
12. Collaborate with sales and marketing teams to develop strategies for client retention and growth.
13. Participate in regular training to stay up-to-date on products and industry trends.