Customer Research & Analytics Analyst

A Bilingual Customer Research & Analytics Analyst is responsible in performing web-based research on technology driven corporations and institutions and in validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and remaining lifetime. PatentSight’s superior datasets allow customers to unveil valuable patent insights and see clearly who wields commercial power over the inventions that underpin promising patents.

Accountabilities

Primarily responsible for processing companies which patent records/ information are in Chinese, Japanese, or Korean

Data Quality – Conduct in-depth internet research to achieve data quality in patents globally with additional focus on identifying, understanding, and accurately processing Chinese, Japanese, or Korean documents/ iformation

Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions

Conduct quality control measures to ensure data is highly accurate and reliable

Responsible for validating, updating and verifying customer information in the Harmonizer Tool

Ensure updates or changes in customer database are accurate and are meeting quality standards

Meet or exceed productivity target that are based on efficiency. Target of processing time per customer may vary depending on the type of process and portfolio size

Identify future process improvements to further improve team or individual performance

Effectively communicate with internal stakeholders and team members to foster collaboration

Ensure data standards and SLAs are met

Communicate effectively on the status of tasks and projects in progress

Educational Attainment: Bachelor’s degree holder 

• Work from home until further notice
• Schedule is midshift – 2pm to 10pm, Mondays to Fridays, observes PH holiday
• We will provide IT equipment
• Day 1 HMO, Day 1 Life and Accident Insurance