Customer Service Representative (Alabang)

Role Summary/Purpose:

Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);

Resolve credit inquiries on new accounts;

Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;

Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;

Comply with over-all call quality standards;

Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualifications/Requirements: