Sales Account Manager

• At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used

• Great listener, quick thinker, and the ability to work independently and as a team

• Bachelor’s degree preferred but not required

• Experience in a corporate / B2B sales environment preferred

Job Summary:

The Inside Sales Account manager will be responsible for managing the accounts assigned to him/her under the Book of Business and retaining the customer base by renewing their annual subscription aligned with business strategies and growing the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing ICIS value.

Accountabilities:
• Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)
• Meet Sales Team Objectives including but not limited to the following:
o Retention activities through working in advance
o Generate Upsell opportunities and convert forecasted pipeline to sales
• Engage with customers to verify user experience and identify pain points
• Drive conversations based on mutual understanding with customer needs and address with value-led proposals
• Collaborate with cross-functional partners to extend the positive customer experience
• Other duties may be assigned