Head of Operations - General Insurance & Personal Line

Head of Operations - General Insurance & Personal Line

Location: Hong Kong
Reports to: Managing Director

Budget for the role : HKD1m-1.2m base Max

Job Summary

Lead and optimize daily operations for GI & Life, ensuring efficiency, compliance, and customer satisfaction. Manage a team of 22 across policy admin, customer service, and IT.

Key Responsibilities

• Oversee daily operations (policy admin, customer service, IT).
• Turn company goals into actionable plans.
• Improve processes to save costs and boost efficiency.
• Guide IT strategy for better systems and digital growth.
• Set and track KPIs to measure performance.
• Ensure compliance with regulations.
• Lead, mentor, and develop the team.
• Improve customer experience and retention.
• Manage third-party vendors (TPAs, tech providers).

Requirements

• 10+ years in insurance operations in GI is a must, experience in life is preferred.
• 3+ years in a senior leadership role.
• Experience in process improvement and tech projects.
• Strong leadership and communication skills.
• Knowledge of insurance regulations.
• Bachelors degree (MBA a plus).