Assistant Boutique Manager/BM - High End Jewelry (Macau)

Location: Macau 

Employment Type: Full-time, Permanent 

Reporting To: Senior Management 

Industry: Luxury Jewellery 

Key Responsibilities

• Sales & Business Development
• Develop and execute sales strategies to exceed revenue targets in Macau market 
• Identify and cultivate relationships with high-net-worth individuals and VIP clients 
• Analyze market trends and competitor activity to identify growth opportunities 
• Oversee all sales operations and client portfolio management 

Team Leadership

• Recruit, train, and mentor boutique sales team (2-4 associates) 
• Implement sales training programs on product knowledge and luxury service standards 
• Monitor team performance and provide coaching for continuous improvement 

Client & Brand Management

• Host private viewings and exclusive client events 
• Ensure flawless execution of brand standards in all client interactions 
• Resolve escalated customer service matters with discretion 

Operations

• Manage inventory levels and product allocations 
• Prepare regular sales reports and market analysis 
• Coordinate with marketing on local campaigns and activations 

Requirements

• Macau Permanent Resident status 
• 5+ years luxury jewelry sales experience 
• 2+ years in sales management/team leadership 
• Fluency in Cantonese and English (Mandarin preferred) 
• Established network with Macau's luxury clientele 
• Experience working in integrated resort retail environment 
• Exceptional interpersonal and negotiation skills 
• Keen eye for luxury market trends 
• Professional appearance and demeanor 
• GIA certification or equivalent gemology training  is good to have