Job Openings
Senior Operations Director
About the job Senior Operations Director
- Sound delivery management
- Planning, monitoring & reporting, resource management, quality & risk management, problem & changemanagement
- Effective communication management by ensuring timely and appropriate generation, collection, disseminatio,n, storage and ultimate disposition of information
- Manage people by effectively and efficiently involving all resources to meet the organizational goals and by championing work-life balance, retention and career progression/development
- Provides motivation and direction to his/her team by delegating responsibilities appropriately and empowering team members to deliver results
- Provide senior leadership, change management and implementation of organization wide practices, policies and procedures
- Client and stakeholder management ensuring that the organization meets the contractual obligations and exceed the desired quality of work; addressing clients critical business issues and providing valuable solutions
- Process improvement reviews and evaluates existing processes and works with his/her team to create and implement improvements using Six-Sigma, DMAIC, LEAN etc. methodologies, and RPA/Automation;
- Business Transformation
- Financial Management managing P&L and attrition
- Adept in making compromises and sound judgement calls with different groups in order to meet or exceed stakeholder/clients needs and expectations
- Implements all necessary components for people, process, technology and knowledge
- Manage risks by identifying, analyzing and responding to project risks that will decrease or eliminate the chance of risk occurrence and minimizing operational impact
- Evaluates and designs economic business relationship and structure with clients and suppliers/vendors
- Client Solutions and Business Development
- Other tasks as assigned by the immediate reporting manager as needed by the business