Do you believe in quality over quantity? Are you driven by optimal performance and ensuring best practices? Then the Quality Analyst Role, is for you.

About the job:

• Prepare and evaluate team members by conducting call monitoring

• Drive individual results by maintaining policy and procedure resources

• Formulate a consistent benchmark of high achieving KPIs

• Identifying patterns of development across all teams and customers.

• Coach low performers and create a development plan

• Understand business needs and translate them into people skills and execution strategies

• Help improve areas of challenge and build on the strengths of individual performers

• Assist in developing training plans and workflows

• Provide the trainers with support and feedback on content effectiveness and requirements to meet the business development needs

Your Profile:

• Near native in the market language

• Fluent in English

• Social and analytical skills

• Business needs and KPIs driven

• Availability to work in shifts independently

• Strong MS Office / Computer skills

• Quality Analyst experience is mandatory

• CRM Systems training experience will be considered a plus

We look forward to receiving your application. Click the Apply button and our recruitment team, will come in contact with you