Key Responsibilities

• Promote and sell Hajj and Umrah programs to prospective customers.
• Respond to customer inquiries and provide accurate information about travel packages, accommodation, transportation, and included services.
• Follow up with leads and convert inquiries into confirmed bookings.
• Collect and review required customer documents for visa processing.
• Coordinate with internal operations teams to ensure smooth service delivery.
• Maintain accurate customer records using CRM and booking systems.
• Prepare and update sales reports and customer follow-up records.
• Provide continuous support to customers before, during, and after their travel.
• Build strong relationships with customers to encourage repeat business and referrals.
• Achieve individual and team sales targets.

Qualifications

• Bachelor's degree in Tourism, Business Administration, Commerce, Marketing, or a related field.
• 2–5 years of experience in Religious Tourism Sales.
• Proven experience selling Hajj and Umrah packages is mandatory.
• Experience working in travel agencies, tourism companies, or Hajj & Umrah operators is preferred.

Required Skills

• Strong sales, negotiation, and closing skills.
• Excellent communication and customer service abilities.
• Good understanding of Hajj & Umrah procedures and visa requirements.
• Ability to manage customer objections and convert leads into sales.
• Strong organizational and time management skills.
• Ability to work under pressure and meet sales targets.
• Good problem-solving skills and attention to detail.

Technical Skills

• Good knowledge of Microsoft Office.
• Experience using CRM systems.
• Familiarity with reservation and booking systems.
• Proficiency in email communication and WhatsApp Business.

Language Requirements

• Arabic: Native or Fluent.
• English: Good command.

Job Details

• Employment Type: Full-time.
• Work Location: On-site.
• Working Hours: 8 hours per day (fixed or rotational shifts).
• Days Off: One day per week.