job Summary

The Customer Service Agent will be responsible for delivering high-quality customer support through outbound calls. The role focuses on contacting customers regarding inquiries or concerns related to their orders or accounts, identifying customer needs, resolving issues efficiently, processing orders, and handling customer surveys and feedback to ensure a positive customer experience.

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Key Responsibilities

* Conduct outbound calls to customers to address inquiries, complaints, and order-related concerns.

* Identify customer needs and provide accurate, timely solutions in line with company policies

*Education*

* Grads and Undergrads (without any commitments or attendance)

Experience

* previous experience is a must

Skills & Competencies

* Strong communication and interpersonal skills.

* Customer-focused mindset with problem-solving abilities.

* Ability to handle customer interactions professionally and calmly.

* Basic computer literacy.

* Good organizational and time-management skills.

Language Requirements

* English proficiency: B1–B2 level.

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working Conditions

* Working Hours: 9 hours per shift.

* Targeted Region: Cairo.

Compensation & Benefits

* Net Salary: EGP 8,000.

* Seasonal contract for 2 months.