Key Responsibilities

• Manage end-to-end recruitment processes including sourcing, screening, interviewing, and onboarding for outsourced roles
• Act as a point of contact for employee relations issues, resolving concerns in a timely and professional manner
• Maintain employee records and HR databases, ensuring accuracy and confidentiality
• Support payroll coordination, attendance tracking, and benefits administration
• Ensure compliance with labor laws, company policies, and client-specific requirements
• Develop and implement HR policies and procedures tailored to outsourcing operations
• Coordinate training and development programs for employees
• Handle performance management processes, including appraisals and disciplinary actions
• Prepare HR reports and analytics for management review
• Assist in client communication regarding staffing and HR-related matters

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 2–5 years of HR experience, preferably in outsourcing, staffing, or service-based industries
• Strong knowledge of labor laws and HR best practices
• Excellent communication and interpersonal skills
• Ability to handle multiple clients/accounts and work in a fast-paced environment
• Proficiency in HR systems and Microsoft Office

Key Competencies

• Strong organizational and multitasking skills
• Problem-solving and conflict resolution abilities
• High level of confidentiality and professionalism
• Attention to detail
• Adaptability and flexibility