Key Responsibilities

• Lead, manage, and motivate the Religious Tourism sales team to achieve monthly and annual sales targets.
• Develop and implement effective sales strategies for Hajj and Umrah programs.
• Monitor sales performance, KPIs, and conversion rates, and take corrective actions when needed.
• Build and maintain strong relationships with customers, travel agents, and strategic partners.
• Recruit, coach, train, and develop sales team members to enhance performance and productivity.
• Conduct regular sales meetings, performance reviews, and coaching sessions.
• Coordinate with Operations, Marketing, and Finance teams to ensure seamless service delivery.
• Prepare sales forecasts, business reports, and market analysis for management.
• Identify new business opportunities and contribute to market expansion.
• Ensure excellent customer service throughout the customer journey.
• Monitor market trends, competitor activities, and customer needs to maintain a competitive advantage.
• Ensure compliance with company policies and industry regulations.

Qualifications

• Bachelor's degree in Tourism, Business Administration, Marketing, Commerce, or a related field.
• 5–8 years of experience in Hajj & Umrah sales and the tourism industry.
• Minimum of 3 years in a Sales Supervisor, Team Leader, or Sales Manager role.
• Proven experience in managing Hajj & Umrah sales teams is mandatory.

Required Skills

• Strong leadership and people management skills.
• Excellent sales planning and business development capabilities.
• Strong negotiation and relationship management skills.
• Ability to build sales forecasts and analyze performance metrics.
• Excellent communication, presentation, and coaching skills.
• Customer-focused with strong problem-solving abilities.
• Ability to work under pressure and achieve ambitious sales targets.

Technical Skills

• Advanced proficiency in Microsoft Office, especially Excel.
• Experience using CRM systems.
• Familiarity with reservation and booking systems.
• Experience with sales reporting and performance tracking tools.

Language Requirements

• Arabic: Native or Fluent.
• English: Very Good.

Job Details

• Employment Type: Full-time.
• Work Mode: On-site.
• Working Hours: 8 hours per day (fixed or rotational shifts).
• Days Off: One day per week.