Software Support Consultant (hybrid )

We are seeking a skilled and motivated IT Support Specialist to join a dynamic team supporting global digital platforms. This role is ideal for candidates with a strong technical support background, a proactive approach to problem-solving, and a proven ability to work in remote environments.

Key Responsibilities:

Manage and resolve customer support requests through various channels including email, chat, and internal ticketing systems

Analyze technical issues using diagnostics, logs, and pre-analysis techniques

Liaise with cross-functional teams to escalate bugs and track feature requests

Assist in testing, documentation, and feedback collection for product improvements

Candidate Requirements:

Minimum 2 years of experience in customer or technical support

Proven experience using remote communication and project management tools such as Slack, Zendesk, ClickUp, Jira, Asana, and ServiceNow

Proficiency in Excel, particularly in using Pivot Tables and Power Pivot

Strong command of English, both written and spoken

Familiarity with XML and CSV file formats

This opportunity is well-suited for professionals who are adaptable, solution-oriented, and eager to support innovative digital products in a fast-paced