Operations Manager Job Summary Global Travel Organization (GTO)

Company Overview:
GTO is a travel membership and loyalty program offering members discounts on hotels, flights, attractions, entertainment, and more, with personalized service from a dedicated Travel Assistant team.

Role Overview:
The Operations Manager ensures efficient back-office operations and oversees remote teams. Responsibilities include policy implementation, team training, document preparation, quality control of bookings, and arranging staff travel.

Key Responsibilities:

• Oversee remote teams to ensure excellent customer service.
• Prepare weekly staff rotas for adequate coverage.
• Train and develop new and existing staff, addressing performance gaps.
• Implement and maintain company policies and procedures.
• Prepare company documents (e.g., pitch decks).
• Manage staff travel and general office administration.

Qualifications and Skills:

• 3+ years in operations/office management.
• Experience in policy implementation and team development.
• Organized, detail-oriented, and self-motivated.
• Strong time management and teamwork skills.
• High proficiency in English and Arabic.

Working Hours:

• Current: Mon-Fri, 9:00am-6:00pm (UK time).
• From April (subject to approval): 9:30am-9:30pm, Mon-Sun on a rota (2 evening shifts/week and every other weekend).