Job Openings Call Center -EN - AMZ

About the job Call Center -EN - AMZ

Duties and responsibilities:

  • Handle all incoming/outgoing calls of the call center.
  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
  • Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
  • Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)
  • Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound & Save Initiativesetc).
  • Communicate with other departments all relevant customer inquiries if applicable.
  • Achieve the requested staffed time on a daily basis to minimize lost call rate.
  • Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
  • Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.
  • Respect and apply company vision, mission and values.
  • Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
  • Use available methods and tools to develop own skills.
  • Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings.etc).
  • Keep up-to-date with all the services and products provided by Orange.
  • Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.
  • Escalate problems, report suspected fraud and provides relevant feedback to the right channels.