Are you ready to take the next step in your IT support career?
We are NOK HC, a trusted leader in HR solutions. We are excited to present an incredible opportunity with one of our esteemed clients. We enjoy a diverse and flexible work environment. At NOK, we value our employees, join us now! This could be your chance to shine!

About NOK HC

NOK HC is a dynamic company founded in 2018 as a subsidiary under NOX Holding, specializing in HR Solutions and Outsourcing Industry, committed to delivering high-quality HR services. With a focus on innovation and excellence, the company fosters growth and success for both clients and employees. NOK HC values teamwork, integrity, and a forward-thinking approach to achieving its goals.

Job Title

IT Helpdesk Technician

Job Summary

We are seeking a motivated and customer-focused IT Helpdesk Technician with 0-1 year of experience to join their IT support team. This role will be the first line of assistance for internal users and will be responsible for resolving technical issues related to systems, hardware, software, and networks.

Job Responsibilities

• Respond to helpdesk tickets, emails, and phone calls promptly and professionally

• Provide first-level technical support for Windows, Office 365, and standard business applications

• Troubleshoot hardware, software, printer, and connectivity issues

• Install, configure, and maintain desktops, laptops, and mobile devices

• Manage user accounts, access, and passwords using Active Directory

• Accurately document support activities in the helpdesk ticketing system

• Escalate complex technical issues to senior IT team members

• Assist in setting up workstations for new hires and supporting onboarding/offboarding activities

• Adhere to IT security policies and procedures to ensure compliance

Key Requirements

Education: Bachelors degree in Information Technology, Computer Science, or a related field
Experience: 0-1 year in an IT support/helpdesk role

Skills:

• Troubleshooting skills for Windows 10/11 and Microsoft Office 365

• Basic networking knowledge (IP, DNS, DHCP)

• Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow)

• Familiarity with Active Directory and remote support tools

• Excellent communication and time-management skills
• Flexibility with working hours and weekends

• Certifications (Preferred): CompTIA A+, Network+, or equivalent

Job Conditions

Location: Maadi
Work Mode: On-site
Employment Type: Full-time

Work Benefits

• Competitive salary

• Paid time off (PTO) and official holidays

• Learning and development programs

• Positive and supportive work environment