We are hiring an Associate Retail Account Manager to manage vendor relationships, improve product availability, and drive business growth across multiple marketplaces. In this role, you will resolve buy-ability issues, expand product selection, and support vendors in optimizing their performance. You will also identify new vendor opportunities, promote key programs, and ensure a strong vendor experience through effective communication and process improvement.

 About us
NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.

Key Responsibilities

• Resolve buy-ability defects and ensure vendors' items are live and optimized on the platform.

• Identify and prospect new vendors through cold outreach, events, and market research.

• Manage business transactions with tier 2 and 3 vendors at scale across multiple countries.

• Drive selection expansion and improve vendor business terms to support growth.

• Own vendor communication via calls and emails to enhance long-term self-sufficiency.

• Source and execute promotional opportunities, including deals and sponsored ads.

• Collaborate with cross-functional teams to improve vendor management processes.

• Ensure high product availability through proactive problem-solving and follow-up.

Requirements

• Bachelor's degree in Business, Management, or a related field.

• 1–3 years of experience in account management, retail operations, or e-commerce.

• Strong understanding of e-commerce and retail marketplace dynamics.

• Experience working with vendor/seller accounts is highly preferred.

• Excellent communication skills in English and Arabic.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Self-motivated with a strong customer-obsessed mindset.