Russian Speaking Customer Service Representative

Job Title: Customer Support Specialist – Russian Speaker

Location: Portugal

Role Overview: We are seeking fluent Russian speakers to join a premier global organization in Portugal as Customer Support Specialists. In this role, you will serve as a key point of contact for our international clients, delivering top-tier service. No previous background in customer care is necessary; we provide a fully compensated, comprehensive training program to set you up for success.

Your Main Responsibilities:

• Multichannel Support: Respond to and manage incoming client inquiries via phone calls, emails, and live chat platforms.
• Professional Communication: Represent our corporate brand by maintaining a polite, professional, and empathetic tone in all interactions.
• Problem Solving: Analyze customer issues effectively to deliver precise, efficient, and solution-focused answers.
• Data Management: Accurately log and update all client interactions and case histories within the internal database.
• Performance Goals: Meet individual and team performance metrics, adhering to established quality benchmarks.
• Teamwork: Collaborate closely with diverse, international internal teams to resolve escalated matters.

Candidate Profile:

• Language Skills: Native or bilingual command of Russian (C1-C2 level), both written and spoken.
• English Proficiency: Minimum B1 (intermediate) level of English to navigate corporate software and internal training.
• Relocation Readiness: A genuine desire to move to, live, and develop your career in Portugal.
• Personal Attributes: A dependable, highly motivated individual with a quick adaptability to new workflows and digital tools.
• Cultural Fit: Comfortable operating within a fast-paced, inclusive, and multicultural team environment.
• Legal Requirement: Must hold EU citizenship or a valid, legal work authorization for Portugal.

What is in it for You:

• Financial Compensation: A gross monthly base salary ranging from €975 to €1,200.
• Onboarding Support: Fully paid training curriculum accompanied by structured mentorship.
• Work Culture: A vibrant, collaborative, and highly diverse international workspace.
• Career Growth: Exposure to professional business insights that will significantly boost your long-term career prospects.
• Relocation Assistance: A dedicated support scheme is provided to facilitate your transition to Portugal. Comprehensive details regarding the relocation process will be shared directly during your interview.

Ready to start your global career? Apply today and join our team in Portugal!