Service Manager

Job Summary:

Lead all service operations - including customer relations and department budget. Builds and maintains a high performing team.

DUTIES AND RESPONSIBILITIES:

• Lead, train, and motivate the technical team.

• Optimize repair schedules and control maintenance costs.

• Collaborate with clients and AMs on service scheduling.

• Ensure timely closure of customer service calls.

• Submit reports and documentation for spare part claims.

• Drive improvements in KPIs and HP scorecard metrics.

• Support strategic planning and departmental goals.

• Perform additional duties as assigned by management.\

QUALIFICATIONS:

• Graduate of Bachelors/College Degree in Business Administration, Service Management or any relevant courses

• With at least 5 to 6 years of experience in the service industry or relevant experience.

• Excellent time management skills and setting priorities.