Workforce Management Specialist Turkish Team | Belgrade, Serbia

Are you a data-driven planner with a passion for optimizing live operations? Join our world-class live casino studio in Belgrade, Serbia, as a Workforce Management Specialist (Turkish-speaking). In this role, you'll ensure our Turkish-language teams are staffed and scheduled perfectly to deliver an exceptional player experience.

What You'll Do

• Forecast call volumes and game traffic for Turkish-speaking presenters and dealers
• Create and manage shift schedules that support 24/7 live operations
• Monitor real-time performance and adjust staffing as needed to meet service levels
• Analyze historical data and KPIs to identify trends and improve scheduling accuracy
• Collaborate closely with production, HR, and operations to align workforce plans with business goals
• Provide forecasts, performance reports, and actionable insights to senior management
• Lead staffing optimization initiatives to drive both efficiency and team satisfaction

Who You Are

• Experienced in workforce planning, scheduling, or operations optimization preferably in iGaming, BPO, or broadcast
• Strong analytical skills, with a mindset for forecasting, data interpretation, and problem-solving
• Excellent communicator, fluent in Turkish and proficient in English
• Highly organized and able to balance multiple stakeholder needs and shifting priorities
• Comfortable in a fast-paced, shift-based work environment
• Passionate about improving performance and supporting a high-performing team

Why This Role Matters

Belgrade is quickly evolving into a leading hub for live casino production, with multilingual teams and global studio ambitions. As Workforce Management Specialist, youll play a central role in scaling our Turkish-speaking operations helping us deliver consistent, high-quality live entertainment around the clock.

What We Offer

• Competitive salary and performance-based incentives
• Relocation package to Belgrade: visa, flights, and accommodation assistance
• A key strategic role within a cutting-edge live studio
• The chance to work with a talented, multilingual international team
• Significant opportunities for professional growth as our Belgrade studio expands

Life in Belgrade

Living in Belgrade means enjoying a vibrant yet affordable European capital. Rich in history, with a growing creative and iGaming sector, the city offers a dynamic quality of life. Whether youre exploring the historic Kalemegdan Fortress, relaxing in cafés along the Danube, or connecting with a thriving international tech community, Belgrade has it all.

If you're ready to shape workforce strategy for a multilingual live studio and grow your career in an exciting new market - apply today. Your next big opportunity awaits in Belgrade!