Customer Service Representative Danish Speaker | Lisbon, Portugal

Are you fluent in Danish and ready to elevate your career in an exciting, international setting? Join our dynamic team in Lisbon, Portugal, as a Customer Service Representative (Danish-language) and become a vital part of a leading travel and tourism brand that delivers exceptional support to customers around the globe.

What You'll Do

• Handle customer inquiries via phone, email, live chat, and social media, delivering clear, personalised, and professional support
• Resolve service requests regarding bookings, account issues, and general assistance, following procedures while creating a positive customer experience
• Document interactions in the CRM system and collaborate with internal teams when issues require escalation
• Manage multiple communication channels effectively and maintain high-quality customer engagement
• Actively identify patterns in customer feedback and suggest improvements to processes and service quality

Who You Are

• Native or fluent in Danish, with strong communications skills in English (minimum B2 level)
• Previous experience in a customer service or support role is advantageous, but exceptional communication and service orientation are key
• Confident across multiple channels (phone, email, chat), quick to adopt new tools and systems
• Detail-oriented, organised, and able to thrive in a fast-moving environment
• Adaptable, resilient, and dedicated to high customer satisfaction standards

What We Offer

• Competitive base salary plus performance-based bonuses
• On-site role in Lisbon immerse yourself in the culture, sunshine, and vibrant lifestyle of Portugals capital city
• Full training and onboarding with a supportive international team
• Opportunity to grow professionally within the travel & tourism and customer experience sector
• Access to travel perks and exclusive discounts through our global brands partnerships

Life in Lisbon

Living in Lisbon means enjoying a sunny, lively urban environment where historic architecture, modern creativity, and coastal relaxation meet. From scenic tram rides to riverside cafés and world-class cuisine, the city provides a high quality of life and incredible cultural richness all at a cost that allows you to thrive personally and professionally.

If you're ready to speak Danish, delight customers, and build your career in a spectacular European setting, apply today your next major opportunity awaits in Lisbon!