Customer Service Representative (French) — Porto, Portugal

About the Role

We are looking for a friendly and customer-focused Customer Service Representative fluent in French to join our growing support team based in Porto. In this full-time role, you will be an essential part of delivering outstanding customer experiences by responding to inquiries, resolving issues, providing accurate information, and building long-term relationships with customers across a variety of channels including phone, email and chat. Your work will help strengthen customer satisfaction and contribute to overall service excellence.

What Youll Do

• Respond promptly and professionally to customer inquiries via phone, email and chat, helping customers with questions about products, services, accounts and more.
• Resolve customer issues with patience and empathy, offering solutions and guidance tailored to individual needs.
• Maintain accurate records of customer interactions, updates, and outcomes using internal systems.
• Collaborate with internal teams to ensure complex issues are resolved efficiently and to the customers satisfaction.
• Stay informed about products, services and company policies to provide current and helpful advice.
• Contribute to team goals by upholding service quality standards and performance expectations.

What You Bring

• Native or fluent French with excellent written and verbal communication.
• Strong command of English to interact with international colleagues and systems.
• Excellent interpersonal skills with a positive, patient, and solution-oriented mindset.
• Ability to multitask, keep accurate records, and manage time effectively.
• Comfort working with customer service software and CRM tools, or willingness to learn them quickly.
• Previous experience in customer service or a related support role is an advantage but not required.

Whats on Offer

• A supportive, collaborative work environment where your contribution makes a real impact.
• Full training and ongoing development opportunities to help you succeed and grow.
• Competitive compensation and benefits in line with the local market.
• The opportunity to join a diverse, international team and develop your professional skills.

Why Porto?

Porto is one of Europes most attractive cities to live and work in — blending historic beauty, modern energy and an exceptional quality of life. It has been recognised as a top destination for expats thanks to its growing economy, vibrant cultural scene, and welcoming community.

As Portugals second-largest city, Porto offers thriving job opportunities in sectors like customer service, tech, tourism and more, supported by strong foreign investment and business growth. Daily life here strikes a wonderful balance between cosmopolitan living and relaxed Mediterranean pace, with stunning riverfront views, acclaimed gastronomy, world-class wine culture, and an overall sense of ease.

Porto's relatively affordable cost of living — from housing and dining to transport and entertainment — means you can enjoy a fulfilling lifestyle while building your career.

If you're ready to deliver excellent customer experiences and grow your career in a vibrant, international city — this Customer Service Representative role in Porto could be the perfect fit.