Slovenian Customer Support Team Leader (Remote)

Slovenian Customer Support Team Leader (Remote)

Are you a Slovenian-speaking professional with strong leadership skills and a passion for delivering exceptional customer experiences?

Were looking for a Customer Support Team Leader to guide and support a team of dedicated representatives. In this role, youll drive performance, coach team members, and ensure every customer receives top-quality service.

What youll do

• Lead, mentor, and motivate your team to meet and exceed performance goals.

• Monitor and analyze key metrics such as customer satisfaction and first contact resolution.

• Provide regular coaching, feedback, and performance reviews.

• Manage schedules, ensure coverage, and coordinate with Workforce Management.

• Handle escalations and complex cases, ensuring timely and effective resolutions.

• Collaborate with Training, Quality, and Operations teams to optimize processes and service delivery.

• Use data insights to identify trends and drive continuous improvement initiatives.

What you bring

• Native-level proficiency in Slovenian and strong English communication skills.

• Minimum 1 year of contact center experience.

• Previous experience as a team lead or supervisor is a strong plus.

• Excellent communication, analytical, and coaching abilities.

• Comfortable using Microsoft Office tools (Excel, PowerPoint) and contact center systems (CRM, WFM).

What we offer

• Remote work based anywhere in Slovenia.

• Comprehensive training and onboarding from certified instructors.

• Supportive and multicultural work environment with opportunities to grow and develop your leadership skills.

• Regular performance recognition and professional development programs.

If youre ready to take the next step in your customer service career and lead a motivated international team, wed love to hear from you!