Location: Lisbon, Portugal (On-site)

Position Type: Full-time

Schedule: Rotational shifts (Monday to Saturday)

• Shift Window: 07:00 AM – 05:00 PM

About the Role

Are you fluent in Italian and English, tech-savvy, and love finding smart solutions to everyday problems? We are looking for an on-site Client Solutions Specialist to join our dedicated team in Lisbon, specifically supporting our growing Italian market.

In this position, you will represent a premier global home appliances brand, serving as the primary bridge for customers navigating product setups, technical updates, and device troubleshooting. If you want a role where your communication skills have a direct, daily impact and you are looking for long-term professional growth, we want to meet you!

Key Responsibilities

• Deliver exceptional, professional support to Italian and English-speaking customers regarding premium home appliances and technical troubleshooting.
• Guide users through step-by-step device setups, operational adjustments, and product optimization.
• Log, track, and follow up on customer service tickets, ensuring detailed case history is maintained.
• Coordinate with repair teams or logistical departments to organize hardware updates or product replacements when necessary.
• Actively embrace continuous coaching, quality feedback, and tool training to maintain peak service standards.

Requirements

• Language Proficiency: Full professional fluency in Italian and a high working proficiency in English (written and spoken).
• Communication Skills: Clear, confident, and professional verbal and written communication style.
• Problem-Solving Ability: A patient, structured approach to walking clients through step-by-step technical or product solutions.
• Adaptability: Highly receptive to feedback and comfortable working a rotational daytime schedule (no night shifts required).
• Location: Fully available to work on-site at our multicultural hub in Lisbon.

What We Offer

• Base Salary: paid over 14 months.
• Meal Allowance: €150 per month.
• Attendance Bonus: €100 per month.
• Workplace Culture: A modern, inclusive, and highly energetic office setting in Lisbon.
• Training & Development: Complete paid initial training to master the brand's product ecosystem, plus structured opportunities for internal promotion.

Ready to join our team?

Submit your resume today and build a dynamic career supporting top-tier home appliance technology!