Athens, Greece
Rotating shifts between 09:00–21:00 Monday to Friday

Job Overview

Are you passionate about cars and customer experience? Join the Mercedes-Benz Customer Experts Team and represent one of the world's most prestigious automotive brands.

We are looking for Portuguese-speaking Customer Experts who will act as the primary point of contact for customer requests, delivering outstanding service and ensuring an exceptional brand experience. This role allows you to work remotely from Greece, while being part of a dynamic, international team.

This is an excellent opportunity to strengthen your professional profile, enhance your communication skills, and gain valuable experience with a globally recognized brand.

Key Responsibilities

• Serve as the first point of contact for customer requests, representing a premium automotive brand
• Handle customer interactions via phone, email, and chat, ensuring a seamless service experience
• Respond to inquiries regarding products and services, providing accurate and professional guidance
• Resolve customer issues efficiently, with a strong focus on quality and customer satisfaction
• Address concerns with professionalism, empathy, and ownership
• Ensure every interaction turns into a positive customer experience

Candidate Profile

• Fluency in Portuguese (spoken and written)
• Very good command of English (spoken and written)
• Passion for cars and the automotive industry is a strong advantage
• Minimum 6 months of experience in customer support or customer care preferred
• Excellent communication and interpersonal skills
• Strong problem-solving mindset and sense of responsibility
• Comfortable with technology and quick to learn new systems
• Positive attitude and customer-oriented approach

What We Offer

• Remote position based in Greece
• Full relocation support, covering costs from departure to settling into your first home in Greece
• Competitive monthly salary, plus 2 additional salaries per year
• Refer-a-Friend program with attractive bonuses
• Health care benefits and access to multiple discounts
• Fully paid training delivered by certified instructors
• Long-term career development opportunities within a company of over 11,500 employees
• Access to internal mobility and structured career paths
• Free online Greek language courses
• Participation in special events, community initiatives, and CSR activities

Why Join Us?

You'll become part of a multinational organization that values diversity, inclusion, and equal opportunities—while representing one of the most respected names in the automotive world.