Greece (Remote – based in Thessaloniki)
Monday–Friday | 09:00–17:00
Salary + up to €250 performance bonus
Full relocation package provided

About the Role

We are looking for a Danish-speaking Customer Support Specialist to join a global support team working with a premium home appliances brand.

In this role, you will be the first point of contact for customers, assisting with product-related questions, troubleshooting, and service coordination. You will support customers via phone and email, helping them resolve issues and ensuring a smooth experience with their appliances.

Work Model

This is a remote role within Greece, offering flexibility while being part of an international team based in Thessaloniki.

Key Responsibilities

• Provide customer support via inbound phone and email
• Assist with troubleshooting and product-related inquiries
• Guide customers through installation and usage questions
• Help identify and order the correct spare parts
• Schedule technician visits when on-site support is required
• Maintain accurate records of customer interactions

Requirements

• Danish: Bilingual or C1 level
• English: B2 level (for training and internal communication)
• Good computer skills and ability to work with multiple systems
• Basic technical or mechanical understanding is an advantage
• Previous customer service experience is a plus
• Strong communication and problem-solving skills

What We Offer

• Competitive salary + performance bonus (up to €250/month)
• Full relocation package to Greece
• Remote work flexibility
• Initial 8-month contract with potential for extension
• Training and continuous learning opportunities
• International work environment with career growth potential

Application Requirements

• Updated CV
• Proof of language proficiency
• Availability to work full-time