Thessaloniki, Greece (Remote)
Monday–Friday | Rotating shifts 08:00–00:00 (occasional weekends)
Up to 10% performance bonus
Meal allowance: up to €100/month 
Relocation support provided

About the Role

Join a global leader in online travel and become part of an international team supporting millions of travelers worldwide.

As a German-speaking Customer Support Specialist, you will be the first point of contact for customers, helping them manage bookings, resolve issues, and ensure a smooth travel experience. You’ll support both individual travelers and partners, making this a dynamic and varied role.

Work Model

Fully remote within Greece, with relocation support to help you settle in Thessaloniki.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Assist with reservations, cancellations, and modifications
• Support payment processes, refunds, and complaints
• Provide assistance with account and Extranet-related queries
• Deliver clear and accurate information about services and properties
• Ensure high customer satisfaction through effective problem-solving

Requirements

• German: Fluent or C1 level
• English: B2+ level
• Strong written and verbal communication skills
• Good PC knowledge (Windows, troubleshooting, shortcuts)
• Ability to multitask in a fast-paced environment
• Customer-oriented mindset
• Previous customer service or hospitality experience is a plus

What We Offer

• Competitive salary + performance bonus (up to 10%)
• Meal allowance up to €100/month
• Full relocation support to Greece
• 3-week paid training (in English)
• International work environment
• Initial 8-month contract with potential extension
• Opportunity to gain experience in a global travel company

Important Notes

• Remote role within Greece
• Work includes bank holidays and occasional weekends