Technical Customer Support Specialist – German & English (Lisbon)

Location: Lisbon, Portugal (On-site)

Position Type: Full-time

Schedule: Rotational shifts (No night shifts 

About the Role

Are you a tech-savvy professional fluent in German and English who loves solving problems? We are seeking a Technical Customer Support Specialist to join our multicultural team in Lisbon. In this role, you will support users with search engine features and technical troubleshooting, ensuring they receive world-class service.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, communicates effortlessly, and is eager to grow through continuous feedback and training.

Key Responsibilities

• Assist users with technical inquiries and troubleshooting related to search engine tools and platforms.
• Provide clear, step-by-step guidance through chat, email, and phone channels.
• Identify, document, and escalate complex technical challenges to specialized support teams.
• Deliver an empathetic and high-quality customer experience to maintain top satisfaction levels.
• Stay up to date with continuous platform improvements, policy updates, and new tools.

Requirements

• Language Proficiency: Full professional fluency in both German and English (written and spoken).
• Communication Skills: Exceptional verbal and written communication skills with the ability to simplify technical jargon.
• Customer-Centric Mindset: A genuine passion for helping people and delivering exceptional support.
• Adaptability: Comfortable working in a dynamic environment and highly receptive to constructive feedback and coaching.
• Flexibility: Open to working rotational daytime schedules, including weekends (no night shifts required).

What We Offer

• Base Salary paid over 14 months
• Meal Allowance: €150 per month.
• Performance Bonus: Up to €135 per month (paid over 12 months).
• Attendance Bonus: €120 per month (paid over 11 months).
• Workplace: A dynamic, inclusive, and modern office setting in Lisbon.
• Career Growth: Comprehensive onboarding training and clear pathways for internal advancement.

Ready to apply?

Submit your resume today and jumpstart your technical support career in Lisbon!