Athens, Greece
 Monday–Friday | Rotating shifts between 10:00–22:00
Performance bonus (up to 10%)
Meal allowance: up to €80/month

About the Role

We are hiring a Danish-speaking Content Moderator & Customer Support Agent to join an international team supporting a leading global social media platform.

This role combines content moderation and user support, where you will help ensure a safe online environment while assisting users with account-related queries. It’s a fast-paced and impactful position with continuous learning opportunities.

Key Responsibilities

• Review and moderate user-generated content (ads, posts, comments, videos)
• Ensure compliance with platform policies and community standards
• Identify violations (e.g., abuse, harassment, intellectual property issues)
• Provide support via chat, email, and outbound calls
• Assist users with account issues (e.g., blocked accounts, payments)
• Investigate and resolve user reports
• Collaborate with internal teams to improve processes and policies

Requirements

• Danish: Fluent or C1 level
• English: B2 minimum (C1 preferred)
• 1–2 years of experience in customer support, content moderation, or BPO
• Strong decision-making and analytical skills
• Excellent written communication skills
• High cultural awareness and attention to detail
• Ability to handle sensitive content
• Typing speed: 30 WPM with 85% accuracy

What We Offer

• Competitive salary + performance bonus (up to 10%)
• €200 training completion bonus
• €300 retention bonus after 7 months
• Monthly meal allowance (up to €80)
• Full well-being support (24/7 counseling & activities)
• Career growth opportunities (Senior roles)
• Stable 8-month contract with extension potential

Important Notes

• On-site role in Athens (no relocation package included)
• Candidates must be comfortable working with sensitive content