Valletta, South Eastern Region, Malta

Local Airline Support | Contact Centre Agent (German + English) Malta

 Job Description:

LOCATION: Malta | On-Site LANGUAGE REQUIRED: German + English SCHEDULE: Monday to Sunday, rotative 8-hour shifts between 08:00–19:00 START DATE: 8 May 2026

ABOUT THE ROLE: Join a local airline support team in Malta, assisting German-speaking customers with travel-related enquiries and bookings across a 7-day operation.

WHAT YOU WILL DO: — Handle customer contacts in German via phone, email, and chat — Assist with flight information, bookings, and travel queries — Provide clear and professional support in line with quality standards — Escalate complex cases to the appropriate internal teams

WHAT WE ARE LOOKING FOR: — Fluent German speaker — Good English skills — Customer-oriented mindset with strong communication skills — EU ID / Residence Card / Work Permit Visa

WHAT'S IN IT FOR YOU: — Attractive salary package — Rotative 8-hour shifts between 08:00–19:00 — On-site position in Malta — Start date: 8 May 2026

WHY MALTA: Malta combines the practicality of an English-speaking EU country with the lifestyle of the Mediterranean. With a low crime rate, affordable cost of living, top-ranked healthcare, and a large expat community, it is one of the most welcoming places in Europe to relocate. The island's compact size means beaches, history, and city life are never far away — and the sunshine is practically guaranteed year-round.

  Required Skills:

Support Chat Bookings Enquiries Salary Healthcare Travel History Communication Skills Email English Communication