Athens, Greece
Monday–Sunday | 08:00–19:00 (rotational shifts)
Performance bonus
Permanent contract

About the Role

Join a global travel platform and become part of an international team supporting customers worldwide.

As a Croatian-speaking Customer Support Specialist, you will assist users with bookings, reservations, and general inquiries, ensuring a smooth and positive customer experience.

Work Model

• On-site training (9 weeks in Athens)
• After training: remote work may be possible based on performance and readiness

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Support with reservations, cancellations, and booking changes
• Assist with payment-related questions and issues
• Provide clear and professional communication in Croatian and English
• Ensure high levels of customer satisfaction

Requirements

• Croatian: Fluency or C1 level
• English: B2 level
• Strong communication and problem-solving skills
• Customer-oriented mindset
• EU citizenship or valid residence card with full work rights

What We Offer

• Performance bonus
• 14 salaries per year (including holiday bonuses)
• Private health & life insurance
• 25 days annual leave
• €50/month meal voucher

Relocation & Support

• 3 weeks accommodation provided (hotel)
• Up to €300 relocation support (reimbursement)
• Legal support with documentation