Location: Athens, Greece – Piraeus (PPP1)
Schedule: Monday to Friday | Rotating shifts (08:00–21:00)
Work Model: On-site
Relocation Package: Not included

About the Opportunity

Are you a fluent Italian speaker with a passion for customer service? Join a dynamic international environment in Athens, where you'll play a key role in delivering exceptional support to customers.

Based in the vibrant Piraeus area, this position offers a great balance between professional growth and quality of life in one of Europe's most historic and lively cities.

What You'll Do

As a Customer Service Agent, you will:

• Handle customer interactions via phone, email, and back-office channels
• Assist with inquiries such as shipment tracking, delivery requests, billing, and claims
• Provide support for internal systems and assist with account setup and onboarding
• Resolve customer issues efficiently while maintaining empathy and professionalism
• Escalate complex cases when necessary, following internal procedures
• Participate in ongoing training and development programs

What We're Looking For

• Fluent or C1 level Italian (CEFR or equivalent)
• B2 level English (minimum)
• Strong communication skills (both written and verbal)
• Good computer literacy and ability to navigate multiple systems
• Customer-oriented mindset with problem-solving abilities
• Previous experience in customer support is a plus (not mandatory)

What We Offer

• Performance bonus of up to 15% of base salary
• Transportation allowance up to 100 EUR/month (pro-rated based on attendance)
• Continuous training and career development opportunities
• International and multicultural work environment