Technical Customer Support Specialist – German & English (Remote, Portugal)

Location: Remote (Based in Portugal)

Position Type: Full-time

Schedule: Rotational shifts Monday to Saturday. No night shifts

About the Role

Are you a tech-savvy communicator who loves turning a customer's challenging day into a great one? A leading technology company is seeking a Technical Customer Support Specialist fluent in German and English to join our growing Sales and Support department.

In this role, every interaction is an opportunity to build loyalty. Operating entirely from the comfort of your home in Portugal, you will act as a critical bridge between our users and our technical solutions, combining sharp problem-solving skills with an empathetic approach.

Key Responsibilities

• Respond to customer inquiries with clarity, confidence, and professionalism via remote support channels.
• Diagnose, track, and resolve technical issues, ensuring meticulous attention to detail and thorough follow-up.
• Handle escalated or high-pressure customer scenarios with patience, resilience, and care.
• Identify opportunities to turn technical frustration into customer satisfaction and brand loyalty.
• Collaborate closely with the broader sales and technical teams to improve the overall user experience.

Requirements

• Language Proficiency: Full professional fluency in both German and English (written and spoken).
• Problem-Solving Skills: A quick thinker who can troubleshoot technical issues and find customer-first solutions.
• Communication & Empathy: Strong interpersonal skills with the ability to remain calm, patient, and resilient under pressure.
• Tech-Savvy: Comfortable navigating modern software, tracking systems, and digital tools.
• Experience: Previous experience in Customer Service is preferred. Experience or an interest in Sales is a distinct plus, though not mandatory.
• Work Setup: Must be securely based in Portugal with a reliable home internet connection.

What We Offer

• Base Salary paid over 14 months.
• Meal Allowance: €150 per month.
• Performance/Department Bonus: €225 per month (paid over 12 months).
• Flexibility: The comfort and convenience of a 100% remote work setup within Portugal.
• Training: Comprehensive virtual onboarding to set you up for long-term success.
• Culture: A supportive, dynamic, and collaborative international team environment.

Ready to apply?

Submit your resume today and take the next step in your remote technical support career!