Thessaloniki, Greece (Remote)
Monday–Friday | Rotating shifts between 08:00–23:00 (occasional weekends)
Up to 15% performance bonus
Full relocation support + accommodation bonus

About the Role

We are looking for a Dutch-speaking Customer Support Specialist to join a dynamic international team.

In this role, you will act as the first point of contact for customers and partners, mainly handling after-sales inquiriesacross phone, chat, and email. You’ll support customers with order issues, payments, deliveries, and more—often resolving complex or escalated cases.

This is a great opportunity for someone who enjoys problem-solving, multitasking, and working in a fast-paced environment, with clear paths for career growth.

Work Model

Fully remote within Greece, with relocation support provided to help you settle in Thessaloniki.

Key Responsibilities

• Provide support via phone, chat, and email
• Handle after-sales inquiries (orders, invoices, complaints)
• Resolve delivery issues, lost items, and payment concerns
• Manage warranty claims and partner-related queries
• Handle escalated cases with professionalism
• Use multiple tools and systems to investigate and resolve issues

Requirements

• Dutch: C1 level or higher
• English: B2 level or higher
• Strong computer skills and ability to multitask
• Problem-solving mindset with attention to detail
• Ability to work under pressure in a fast-paced environment
• Previous customer service or sales experience is a plus

What We Offer

• Competitive salary + performance bonus (up to 15%)
• Full relocation support with phased bonuses:
  • €400 after 3 months
  • €400 after 6 months
  • €400 after 9 months
• Accommodation bonus: €150/month (first year)
• Remote work flexibility
• Initial 8-month contract with extension potential
• Career development opportunities (QA, Training, Mentorship roles)

Application Requirements

• Updated CV
• Availability for full-time work