Athens, Greece
Monday–Friday | Rotating shifts 10:00–23:00 (occasional weekends)
Up to €200 performance bonus

About the Role

We are hiring a Dutch-speaking Customer Service Agent to join an international team supporting SquareTrade, a global leader in device protection.

In this role, you will be the first point of contact for customers, guiding them through their claims journey and ensuring a smooth, positive experience. You’ll play a key role in transforming customer support into a trust-building and solution-driven service.

Key Responsibilities

• Handle inbound customer inquiries via phone, chat, and email
• Support customers with claims processing and case resolution
• Escalate complex cases when needed
• Ensure compliance with GDPR and internal policies
• Maintain accurate documentation across systems
• Deliver a high-quality, customer-focused experience

Requirements

• Dutch: Fluent 
• English: Good working level
• Strong communication and empathy skills
• Problem-solving and solution-oriented mindset
• Ability to multitask and work across multiple systems
• Typing speed: 25 WPM with 85% accuracy
• Good PC skills (MS Office, CRM tools, etc.)
• High school diploma or equivalent

What We Offer

• Monthly salary
• Performance bonus up to €200/month
• €450 training completion bonus
• €450 retention bonus after 12 months
• Paid training: 2 weeks + 2 weeks nesting
• Ongoing learning and development
• Stable 8-month contract with potential extension

Important Notes

• On-site role in Athens (no relocation support)
• Candidates must be available for rotating shifts