Payment Solutions Specialist – French & English (Lisbon)

Location: Lisbon, Portugal (On-site)

About the Role

Are you looking to build a career in the fast-paced world of fintech and global payments? We are seeking a analytical and customer-focused Payment Solutions Specialist fluent in French and English to manage high-value client accounts from our modern office in Lisbon.

In this role, you won't just be answering queries—you will be managing account health, resolving intricate payment solutions, and ensuring seamless financial transactions for international clients. If you have a sharp eye for detail, a strong customer orientation, and want to gain invaluable experience in the financial technology sector, we want to hear from you.

Key Responsibilities

• Act as the primary point of contact for French and English-speaking accounts regarding payment solutions, transactions, and account management.
• Investigate, troubleshoot, and resolve payment processing issues and account discrepancies with high accuracy.
• Provide premium, professional support to ensure a seamless and secure experience for all account users.
• Collaborate closely with internal risk, compliance, and technical teams to escalate and resolve complex financial inquiries.
• Maintain strict adherence to financial security protocols and data protection standards.

Requirements

• Language Proficiency: Full professional fluency in French and a solid C1 level in English 
• Experience: A minimum of one year of experience in Customer Service, ideally within fintech, banking, e-commerce, or a fast-paced environment.
• Customer Focus: A proven track record of a strong, patient, and solutions-oriented approach to client management.
• Adaptability: Comfort working in a 24/7 environment with rotational schedules, including night shifts.

What We Offer

• Meal Allowance: €150 per month.
• Attendance Bonus: €65 per month
• Night Shift Premiums: Additional compensation as per Portuguese labor law for night shift hours.
• Contract Stability: A structured 6-month fixed-term contract (CDD) with potential for extension.
• Professional Environment: Work on-site in a vibrant, multicultural hub in Lisbon with top-tier training in financial technology.

Ready to elevate your career?

Apply today by submitting your resume, and take your next professional step in fintech!