Athens, Greece
Rotating shifts between 09:00–21:00 (weekdays + occasional weekends)

About the Role

We are looking for a Portuguese-speaking Customer Support Specialist to join a global team supporting a leading technology company.

In this role, you will provide customer and technical support to users of mobile devices, computers, and digital services. You’ll handle a variety of inquiries, from account issues to technical troubleshooting, ensuring a smooth and high-quality user experience.

This is a great opportunity to grow your career in tech support, with clear progression paths and continuous training.

Key Responsibilities

• Provide support via phone, chat, and email
• Assist with account management (logins, passwords, access issues)
• Troubleshoot mobile devices, computers, and software issues
• Support customers with app, billing, and network-related inquiries
• Guide users through updates, data migration, and device setup
• Maintain high standards of security and customer experience

Requirements

• Portuguese: Fluent or C1 level
• English: B2 level
• Strong computer skills (MS Office, CRM tools, etc.)
• Previous technical support experience is a plus
• Familiarity with MacOS, iOS, or similar systems is an advantage
• Typing speed: minimum 20 WPM
• Strong problem-solving and communication skills

What We Offer

• Paid training (academy + nesting phase)
• Continuous learning and upskilling opportunities
• Career growth path (Tier 1 → Tier 2 and beyond)
• Stable role within an international environment
• Supportive team and structured onboarding

Important Notes

• On-site role in Athens 
• Rotating schedule required