Location: Athens, Greece 

Schedule: Monday to Friday | Rotating shifts (10:00–22:00)
Work Model: On-site
Relocation Package: Not included
Contract: 8 months

About the Role

Are you a native Brazilian Portuguese speaker with strong communication skills and a passion for helping others? Join an international team in Athens and contribute to delivering high-quality customer support in a fast-paced, global environment.

Located in the lively Piraeus area, this opportunity offers a great mix of professional development and the chance to experience life in one of Europe's most iconic cities.

Your Main Responsibilities

In this role, you will:

• Manage customer interactions through phone, email, and back-office platforms
• Support customers with inquiries such as shipment tracking, delivery updates, billing issues, and claims handling
• Assist users with internal tools and account setup processes
• Handle customer concerns efficiently, ensuring a positive and solution-oriented experience
• Escalate complex or unresolved cases according to internal guidelines
• Take part in continuous training sessions to improve performance and knowledge

What We're Looking For

• Brazilian Portuguese Fluency
• B2 level English (minimum requirement)
• Excellent verbal and written communication skills
• Comfortable using computers and navigating multiple systems
• Typing speed of at least 25 WPM with good accuracy
• Strong customer focus and problem-solving mindset
• Previous experience in customer support is an advantage

What You'll Get

• Performance bonus of up to 15% of your base salary
• Meal allowance of up to 80 EUR/month (based on attendance)
• Ongoing training and development opportunities
• Exposure to an international and multicultural workplace

Why Apply?

This position is ideal for candidates looking to build a solid career in customer service while living in Athens. You'll gain valuable experience with a global company and develop skills that are highly востребованные in international environments.