Porto, Portugal | On-Site | Dutch + English | 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern 24/7. Until 30-06-2026 the schedule will be 7:30h – 16:30h, Monday to Sunday | Start Date: 13/Apr/26

ABOUT THE ROLE:

We are looking for a Dutch-speaking Customer Service Representative to join our client's team in Porto. In this role, you will perform customer service activities through direct digital channels including mail and phone, supporting customers by clarifying questions and ensuring revenue collection, debt communication, and service sales.

WHAT YOU WILL DO:

— Provide customer support through digital channels (email and phone)

— Clarify customer questions and resolve inquiries

— Support revenue collection activities

— Communicate debt-related matters to customers

— Promote and sell services where applicable

— Maintain high standards of customer satisfaction

WHAT WE ARE LOOKING FOR:

— Flemish or Dutch fluent speaker

— Fluent in English

— Strong communication skills

— Customer-oriented mindset

— Ability to work in a rotational shift pattern

WHAT'S IN IT FOR YOU:

— Competitive base salary

— Productivity Bonus: 200€ (determined by performance and/or attendance, depending on project-specific goals, and may be reduced or eliminated accordingly)

— Meal Allowance: 154.00€

— Signing Bonus: 1500€

— Health Insurance from day one of Employment Contract

— Apartment Benefit (benefit-in-kind). If you live in a company apartment, the benefit amount will appear in your payslip and declared for tax purposes (this amount is tax-free until 31st Dec 2026)

— Opportunity to work in Porto, Portugal

Interested? Apply now and our recruitment team will be in touch.