French-Speaking Customer Service Specialist | Payments Solutions | Lisbon

Join a global leader in digital payments and become part of a fast-paced international team supporting customers across multiple markets.

We are currently looking for French-speaking Customer Service professionals based in Lisbon to join a Payment Solutions team focused on delivering high-quality support and seamless customer experiences.

Location: Lisbon (On-site)
Start date: 04/06/2026
Contract type: CDD (6 months)
Days off: 2 rotating days per week

About the Role

You will be part of a customer support team within the payments sector, assisting users with inquiries related to transactions, account issues, and service-related requests. The role requires accuracy, empathy, and strong communication skills to ensure a smooth customer experience.

Key Responsibilities

• Provide customer support via phone, email, and chat
• Assist with payment-related questions and account inquiries
• Resolve customer issues in a timely and professional manner
• Ensure compliance with internal procedures and quality standards
• Deliver a high level of customer satisfaction in every interaction
• Work closely with an international support team

What We're Looking For

• Fluent French communication skills
• Strong English level (C1 required – validated via Harver assessment)
• At least 1 year of experience in Customer Service
• Strong customer-focused mindset and problem-solving ability
• Ability to work efficiently in a 24/7 rotating shift environment
• Based in Lisbon or willing to relocate

What We Offer

• Experience in a global payments environment
• Structured training and onboarding program
• International and multicultural work setting
• Opportunity to develop within the fintech and customer service sector
• Competitive compensation package with attendance bonus