About the job Searchie Customer Support Specialist
Who we are
Searchie is a fast-growing, content management software that helps content creators and businesses deliver a better content experience. Searchie provides a better way to deliver content, and the fastest way to build a course, website, content hub, or membership site. For the right candidate, this is an opportunity to join us at a pivotal moment in our business, and dramatically improve our business trajectory.
What we need
We are looking for a motivated, detail oriented Customer Support Specialist to join our growing and diverse global team! In this role you will be our customers primary contact for navigating and troubleshooting the Searchie platform. Your resourcefulness and problem solving skills will be the key to resolving our customers technical issues.
Reports to: Searchie Customer Support Lead
Location: Brantford, Ontario. We are remote-friendly!
What youll do
Manage customer relationships ensuring timely delivery of support services via email, zoom, chat.
Respond proactively to all customer inquiries in a timely fashion; providing excellent customer service and maintaining lasting business relationships.
Provide successful resolution to all customer complaints; ensuring the customer is satisfied with the end result.
Appropriately record all resolved and unresolved customer issues according to North Results Inc. processes and procedures.
Liaise with developers regarding operational errors, improving processes and providing technical assistance to customers.
Assist in the development and maintenance of FAQs, support processes and other supporting documentation for customers.
Who you are
Are you a critical thinker who loves solving problems through your resourcefulness and attention to detail? Are you a team player who thrives in a fast-paced environment with excellent communication, verbal and written? If you have a passion for providing customer support with patience and empathy, join us on our mission of creating financial freedom for entrepreneurs by helping them generate recurring revenue.
Key Skills and Behaviours
Ability to discuss business needs and goals with all levels of customers.
Ability to learn quickly in a fast-paced environment and balance multiple projects.
Excellent problem solving skills.
Excellent teamwork and team building skills.
High degree of resourcefulness, flexibility, and adaptability.
Excellent verbal, written and interpersonal communication skills.
(Preferred) Bachelor's degree in Information Technology or a related discipline or 3-5 years of equivalent knowledge and experience.
Previous experience providing technical customer service/support, preferably in a web hosting environment is an asset.
Flexible time-off: New team members get 3 weeks vacation in their first year. Unlimited personal time off after the first year.
Full health benefits: includes dental, optometrist, prescription medication and alternative health modalities along with life insurance (after 3 months)
Continuous learning: Leadership training and role-specific development
Company phone plan (optional after 3 months)
Company retreats, live events and celebrations
One month paid sabbatical after five years of employment
RRSP contribution (optional after 3 months)
North Results Inc.
We are a young startup company based in Ontario, Canada. We teach entrepreneurs how to turn what they know, love, and do into recurring revenue through courses and memberships. We live and breathe our core values of fun, innovation, simplicity, impact, community, and integrity. We have multiple brands within our company. To learn more about the primary brand this role will represent, visit northresults.com
Should you require any specific accommodation during the recruitment process, please let it be known at the time of contact and we will make the necessary arrangements, up to the point of undue hardship.
North Results Inc. is dedicated to recruiting and retaining a qualified workforce. By valuing a diverse workforce, North Results Inc. is committed to hiring practices that are fair and equitable. North Results Inc. will always hire the most qualified candidate for a position. A protected ground will not be used against an individual during the hiring process. The company will ensure that the search and hiring processes are fair and equitable so that each candidate has a fair opportunity throughout the process regardless of any protected ground they may have.