Job Openings Customer Success Manager

About the job Customer Success Manager

Customer Success Specialist

stu.me - Product Site
searchie.io - Product Site
northresults.com - Company Site
Hybrid/Remote in Brantford, Ontario

Who we are

North Results is a young startup company based in Ontario, Canada. We teach entrepreneurs how to turn what they know, love, and do into recurring revenue through courses and memberships. We live and breathe our core values of fun, innovation, simplicity, impact, community, and integrity.

What we need

We are looking for an energetic and outgoing Customer Success Specialist for our membership products! In this role you will have regular engagement with our public and paid communities on various platforms such as Facebook, webinars, Zoom, direct message and email. As the primary point of contact for our members, you will guide them on their journey through our membership programs. Whether you're onboarding new members or dealing with customer retention, you will motivate and encourage customers to reach their goals by offering support, resources and compassion.

Reports to: TME Customer Success Lead
Location: Brantford, Ontario. We are remote-friendly!

Term: Full-time

What you'll do

  • Engage with and support our community members on a daily basis

  • Support our customers as they transition from sales prospects to active users of our products

  • Keep clients engaged and using our products on an ongoing basis

  • Report on recurring conversation or concern themes. Making suggestions for course of action where appropriate

  • Resolve customer issues and reduce customer churn

  • Execute and deliver assigned onboarding or program implementation sequences for all product categories

  • Support in filtering and organizing incoming questions across the product categories. Communicate & set expectations while providing resources wherever necessary

  • Participate in live calls, events or webinars where needed

  • Protect and amplify our community's unique culture & the company's reputation within our industry

Who you are

Are you a critical thinker with a focus on customer satisfaction and success? Or do you have a passion for coaching or educating? If you possess high emotional intelligence and stay positive when faced with a challenge, join us on our mission of creating financial freedom for entrepreneurs by helping them generate recurring revenue.

Key Skills and Behaviours

  • Solution focused - Being able to solve customer concerns and serve by referring to existing resources within our programs

  • Pattern recognition in education questions and experience concerns

  • Awareness of self and others with strong people skills, listening skills and conflict resolution skills

  • Supportive, compassionate and patient

  • Works well in a team environment and individually.

Qualifications

  • Prior experience in customer support or sales roles is preferred

  • Proven history of building and maintaining customer relationships

  • Strong communication skills, verbal and written, is required

Benefits

  • Flexible time-off: New team members get 3 weeks vacation in their first year. Unlimited personal time off after the first year.

  • Full health benefits: includes dental, optometrist, prescription medication and alternative health modalities along with life insurance (after 3 months)

  • Continuous learning: Leadership training and role-specific development

  • Company phone plan (optional after 3 months)

  • Company retreats, live events and celebrations

  • One month paid sabbatical after five years of employment

  • RRSP contribution (optional after 3 months)

Accommodations

Should you require any specific accommodation during the recruitment process, please let it be known at the time of contact and we will make the necessary arrangements, up to the point of undue hardship.

North Results Inc. is dedicated to recruiting and retaining a qualified workforce. By valuing a diverse workforce, North Results Inc. is committed to hiring practices that are fair and equitable. North Results Inc. will always hire the most qualified candidate for a position. A protected ground will not be used against an individual during the hiring process. The company will ensure that the search and hiring processes are fair and equitable so that each candidate has a fair opportunity throughout the process regardless of any protected ground they may have.